Free standard shipping on all orders

Standard delivery times are only guaranteed for orders placed before December the 20h. Orders placed between December 21th, will be shipped from day 2 January.

Returns

As provided for by the Consumer Code (Legislative Decree 206/2005) the Customer, if classified as a Consumer (i.e. an individual who purchases the goods for purposes which are not linked to his professional activity, or does not carry out the purchase stating in the order form any VAT Registration Number), is entitled to withdraw from the purchase agreement for any reason, without any explanation and without any penalty, within 14 working days from the reception of the purchased Product.

In order to exercise said right, the Customer shall send to the Seller a relevant explicit written notice (Return Form, please refer to the General Conditions of Sale for the exact wording thereof. A blank Return Form may be requested to montura.customercare@triboo.it), within 14 working days from the date of receipt of the goods. Said notice shall be sent:

  • - by means of registered letter with acknowledgement of reception, to the following address: Triboo Digitale S.r.l. (attn. Customer Service), viale Sarca 336, 20126 Milano - ITALY;
  • - or by fax to the following number (+39) 0444 / 276581;
  • - or by e-mail to the following address: montura.customercare@triboo.it.

Following the receipt of the withdrawal notice, the Seller's Customer Services shall promptly provide to the Customer the instruction on the return procedure of the goods.

The Customer is entitled to select, at his own discretion, the courier or the postal service to employ for returning the goods. We advise to employ a service which offers also the tracking of the goods in order to check the correct delivery of the returned goods to our warehouse. The Seller shall not be in any way held liable for any damage or theft/loss of any good returned using not insured means.

The item shall be returned intact and properly packed in its original packaging together with any accessory.

The Seller, following his check on the received Product and having approved the return, shall refund the price of the Product for which the Customer has exercised his withdrawal right and the shipping costs incurred by the Customer upon submission of the order (excluding any additional cost arising from the selection of a delivery method which differs from the less expensive standard delivery offered by the Seller), and all the above within the maximum term of 14 (fourteen) days from the date which the Seller became aware of the exercise by the Customer of his right of withdrawal, employing the same payment mean used for the initial transaction, unless otherwise agreed upon by the Customer.

We do not accept any size exchange. Any wrongly sized item shall be returned and the Customer shall submit a new order.

Any item purchased on the Website cannot be returned at the Alpstation / Montura Store / Montura Shop stores.